Strength

Since our inception we indentified enablers and have imbibed them in our day-to-day work culture. Our objectives are the same as when we started – To have satisfied clients. To achieve this objective, we are prepared to walk the extra mile for our Clients, Associates, and Employees.

People

At Professionals, we know that the key to success is our people. As a leader in integrated medical health information services and document management, we know that our customers require, and should receive, the highest level of service and products. This is why we continually look for the best and brightest individuals to join our company.
Teamwork, growth, recognition and achievement are all part of the Professionals values. Our talented and dedicated people enable us to consistently exceed customer expectations. They also fuel our growth.

Highly motivated experts in Designing Implementing Solution for any complex problem.
Well trained and dedicated staff for transcription.
Large pool of trained Data Entry Operators / Computer operators.

Infrastructure

Professionals is having the right infrastructure to deliver the best

Cutting edge technology – Entire Network on Windows Server
Work done on a centralized pool concept working out of a local area network (LAN)
Round the clock coverage and complete upto the minute monitoring of work. Complete job tracking, allocation & monitoring through on-line tools / software
Wide suite of delivery options for working to customer specifications.
Fully Trained Manpower
High speed connectivity through a DSL line with redundancy
50 Nodes Setup. Each Workstation having Uninterrupted Power Supply
50 offline data entry Workstations
High volume printing station for large data processing jobs
7 * 24 Support

Quality

All transcriptions done by us are based on AAMT guidelines and quality standards to which we strictly adhere. We offer 98.5% accuracy as per AAMT norms.
At Professionals, the Management and the its team members are committed to secure a long term partnership with each of our customers. We strive to exceed the customers’ expectations and be the preferred source of offshore Business and Medical Transcription.

We do this by

Ensuring that our services provide complete satisfaction through meeting or exceeding the mutually agreed requirements and expectations consistently.
Fostering a team environment where Quality is everyone’s responsibility.
Promoting a philosophy of continuous improvement embraced by each of our team member.
Inculcate awareness in all our members to be responsible for what they produce.
Ongoing reviews of processes, people and performance are the key drivers of our quality performance.

We understand clearly that our growth is on the foundation of process Excellence with strong focus on the quality of service delivery. Professionals continue to exceed the SLA and client expectations. This is reflected in the fact of Professionals not losing a single client in its Medical and Business Transcription service offerings.

Data Security

At Professionals Data is secure because:

All systems are protected with a firewall and antivirus
Physical Access Control Systems in place
System managed paperless production flow
Sensitive data is well protected and transferred on secure lines after encryption
Employees sign a non disclosure agreement and are made aware of severe liabilities on misuse of data. Employees do not have access to emails, external disc drives and camera of any kind
Limited and controlled internet access provided

Flexibility

As service provider, Professionals is aware of the need for flexibility. Through a conscious and concerted effort, flexibility has been converted to one of our strengths.
Our response time to clients needs, emergencies, new projects and changes in systems and work type is faster than our competitors.
All our team members are trained in the needed skills and learning processes, their training includes multitasking, quality awareness and the need to respond to Client requests in the shortest span of time.
Our Team Leads are invariably chosen from within – this ensures that they are well aware and understand team strengths which can be leveraged to the Client’s advantage.

Training

Professionals recognizes that training plays a key role in preparing and equipping a person to perform on the job. The equation is simple.

BETTER TRAINING = BETTER EMPLOYEE = QUALITY PERFORMANCE.

When required refresher courses are conducted routinely for our teams to ensure that a high quality of performance is maintained in the production unit.